Orders
Q.When will my order arrive?
A. We make our products fresh in the workshop every week. Our post days are Mondays, Wednesdays and Thursdays. Standard delivery is second class, so they should arrive within a few working days.
A. We make our products fresh in the workshop every week. Our post days are Mondays, Wednesdays and Thursdays. Standard delivery is second class, so they should arrive within a few working days.
Q. Do you accept returns?
A. Returns are accepted on unused, unopened items. Postage is non refundable. Return postage paid by customer.
Q. Can I find your products locally?
A. Yes! We are in independent stockists across the country, take a look at our stockist list to find somewhere near you.
A. Yes! We are in independent stockists across the country, take a look at our stockist list to find somewhere near you.
Q. I run a shop, do you do Wholesale?
A. We do indeed, please find out more by reading our Wholesale page.
Using the Products
Q. How do I get the deodorant out of the tube?
A. Using your thumb, push up the bottom of the tube. If you cannot free up your deodorant then gently warm the tube in your hands of a minute or 2 and then try again. Once it has been released the first time it should then move freely.
Q. How do I best look after my Kutis products?
A. All of our products are preservative and stabiliser free and are made using natural ingredients. It is best to keep them stored away from heat or direct sunlight as this may cause them to melt. They are best kept in a cool, stable environment.
If you find that your deodorant is softening too much in the warm summer months then you can store it in the fridge!
Q. My deodorant is too hard, what can I do?
A. In the cooler months your deodorant may harden, to apply, just hold it against the skin under your arms so it softens with the heat of your body, then apply as usual.
Q. I have experienced a reaction to the deodorant, what should I do?
A. Stop using the product immediately. There are a small number of people with a skin sensitivity who experience a reaction to the bicarbonate of soda in our beeswax and vegan deodorants. If you have sensitive skin and are concerned about a reaction then we recommend trying our bicarb free range specially formulated for those with sensitive skin.
Please do contact us to let us know if you experience a reaction.
Q. How do I dispose of the deodorant tube once I have finished with it?
A. Our tubes are biodegradable so they can be put into your household paper recycling or even go on to a compost heap to breakdown.