Natural & Organic Skin Care from the Heart of Wales

FAQs

Orders

Q.When will my order arrive?

A. Our post days are Thursdays, we make our products in the workshop on Tuesdays and Wednesdays and then post on Thursday second class, so they should arrive by Saturday!

Q. Do you accept returns?

A. Returns are accepted on unused, unopened items. Return postage paid by customer

Q. Can I find your products locally?

A. 
Yes! We are in independent stockists across the country, take a look at our stockist list to find somewhere near you.
Q. I run a shop, do you do Wholesale?
A. We do indeed, please find out more by reading our Wholesale page.

Using the Products

Q. How do i get the deodorant out of the tube?
A. Using your thumb, push up the bottom of the tube.  If you cannot free up your deodorant then gently warm the tube in your hands of a minute or 2 and then try again.  Once it has been released the first time it should then move freely.
Q. How do i best look after my Kutis products?
A. All of our products are preservative and stabiliser free and are made using natural ingredients. It is best to keep them stored away from heat or direct sunlight as this may cause them to melt. They are best kept in a cool, stable environment.  
If you find that your deodorant is softening too much in the warm summer months then you can store it in the fridge!
Q. My deodorant is too hard, what can i do?
A. In the cooler months your deodorant may harden, to apply, just hold it against the skin under your arms so it softens with the heat of your body, then apply as usual.